Privacy Policy
The purpose of this Privacy Policy is to inform you about the types of Personal Information the Groomers Helper® (as follows, "Groomers Helper", "we" or "us") collects about you in the process of conducting the principal activities of Groomers Helper® and to provide you with general membership benefits as well as providing you with specific products and services you have contracted from us. It explains how we use and disclose that information, the choices you have regarding such use and disclosure, and how you may correct that information. The majority of the collection, use and disclosure of personal information by Groomers Helper® is for the purposes of membership, and therefore for non-commercial purposes.
This Privacy Policy sets out a summary of the principles and procedures that Groomers Helper® follows in meeting its privacy commitments and, as applicable in light of the foregoing, complying with the requirements of the laws and regulations under applicable privacy laws in the US and Canada, including the Personal Information Protection and Electronic Documents Act. From time to time, we may make changes to this Privacy Policy. The Privacy Policy is current as of the "last revised" date which appears at the bottom of this page. We will treat Personal Information in a manner consistent with the Privacy Policy under which it was collected unless we have your consent to treat it differently. This Privacy Policy applies to any information we collect or receive about you, from any source.
SECTION 1: Groomers Helper® Is Accountable For Your Personal Information In Its Possession Or Control
Groomers Helper® is accountable for all personal information in its possession or control and has:
- established and put into effect policies and procedures aimed at properly protecting personal information;
- educated
its staff and volunteers regarding such policies and procedures and
their roles and responsibilities in protecting personal information; and
- appointed a Chief Privacy Officer to oversee privacy issues at Groomers Helper® - PetSmart
SECTION 2: Groomers Helper® Identifies The Purposes For Which It Collects Personal Information From You Before It Is Collected
We
generally identify the purposes for which we use your Personal
Information at the time we collect such information from you and obtain
your consent, in any case, prior to such use.
Some of the primary purposes for which we collect and use your Personal Information include:
- to complete a transaction with you when you purchase or use a product or service offered by us;
- to advise you of Groomers Helper® products or services that may be of interest to you;
- to
send you electronic Groomers Helper® newsletters that may be of
interest to you or to which you have subscribed, and to better
understand which articles are of interest to you;
- to present non- Groomers Helper® content and advertising that is customized to your interests; and
- to respond to inquiries you submit.
We may also use your Personal Information as otherwise permitted or required by law.
SECTION 3: Groomers Helper® Obtains Your Consent Before Collecting Personal Information From You
We
explain your options and obtain your implicit or explicit consent at
the time of or prior to collecting, using or disclosing your Personal
Information. We will always collect your Personal Information by fair
and lawful means (for example, when you complete an application form or
purchase a product or service from us). We also collect your Personal
Information where we have obtained your consent to do so or as otherwise
permitted or required by law.
Where is it reasonable to do so or permitted by law, we may rely on implied consent. Except as required to process a transaction, to maintain records of Groomers Helper® or as required or permitted by applicable law, providing us with your personal information is voluntary. You may withdraw or modify your consent at any time, subject to legal and contractual restrictions, provided that reasonable notice is given to us. If you withdraw your consent to receive information regarding certain products, publications, services or events being offered by us, you may not be made aware of same.
Personal Information is any information that is identifiable to you. This information may include, but is not limited to, your name, mailing address, phone numbers, email address, etc.
SECTION
4: Groomers Helper® Discloses Your Personal Information Only For
Purposes For Which It Has Consent, Or As Permitted Or Required By Law.
Groomers Helper® Retains Personal Information Only As Long As Necessary
To Fulfill Those Purposes
We identify to whom, and for what
purposes, we disclose your Personal Information, at the time of or prior
to collecting such information from you and obtain your consent to such
disclosure. For example, we may:
- transfer your
Personal Information to third party service providers with whom we have a
contracted agreement that includes appropriate privacy standards, such
as service providers that provide communication services support or data
storage or processing – for the purpose of, for example, providing
member benefits or facilitating commercial transactions with us;
- disclose your Personal Information to such persons and for such purposes for which you provide your consent; and
- disclose your Personal Information as otherwise permitted or required by law.
We may keep a record of your Personal Information, correspondence or comments in a file specific to you. We will utilize, disclose or retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected and as permitted or required by law.
For Canadian customers, Groomers Helper® may hold your Personal Information outside of Canada, and while outside of Canada it may be subject to access by regulators in accordance with the laws of those jurisdictions.
SECTION
5: Groomers Helper® Aims To Keep Accurate, Complete, And Up-To-Date,
Personal Information In Its Possession Or Control, To The Extent
Required To Meet The Purposes For Which It Was Collected
We
will ensure that your Personal Information is kept as accurate, complete
and up-to-date as possible based on information provided to us by you.
We expect you, from time to time, to supply us with written updates to
your Personal Information.
SECTION
6: Groomers Helper® Protects The Privacy Of Personal Information In Its
Possession Or Control By Using Security Safeguards Appropriate To The
Sensitivity Of The Information
We have implemented physical,
organizational, contractual and technological security measures to
protect your Personal Information from loss or theft, unauthorized
access, disclosure, copying, use or modification. The only employees who
are granted access to your Personal Information are those with a
business 'need-to-know' or whose duties reasonably require such
information.
You can visit our Web Site without telling us who you are or revealing any information about yourself, including your email address. However, our web server may collect the IP address and domain you used to access our Web Site, the type and version of web browser and operating system you are using, the number, duration and frequency of visits to our Web Site and the web site you came from and visited next. This anonymous information cannot be traced to a specific individual User - it is used by us simply for the purposes of analytics – for example, to measure the number of visits, average time spent, page views, most popular preferences and other statistics about visitors to the Web Site and to determine the characteristics in which users use our Web Site and services. We may use this data to monitor Web Site performance for systems administration purposes, to make our Web Site easier and more convenient to use, to improve our services and to track information in aggregate form (e.g. how many visitors use the Web Site). This helps us better understand our Web Site traffic, visitor behavior and the impact of campaigns, content and email-driven traffic. By having access to such deeper data insights, we are able to measure, re-evaluate content offerings, map customer buying journeys and provide you with a more personalized visitor site experience, enabling demographic and interest reporting.
We make use of Google Analytics. A description of how Google Analytics collects and processes data is set out in “How Google uses data when you use our partners' sites or apps”, (located at www.google.com/policies/privacy/partners/).
We use cookies, that is, small files that your Web browser places on your computer's hard drive, to remember a User's code, and preferences while the User is using our Web Site, to facilitate navigating different pages on the Web Site, to personalize the users experience when returning to our Web Site, to monitor progression through our Web Site, and to identify opportunities to improve the user experience.
Our web site contains security mechanisms that protect against the loss, the misuse and the modification of information under our control.
Where our web site provides links to third party web sites, our Privacy Policy does not extend to these third party web sites and it is recommended that Users read the privacy policies of these web sites. We are not responsible for the content of, or the privacy practices employed by, third party web sites.
SECTION 7: Groomers Helper® Is Open About The Procedures It Uses To Manage Personal Information
Up-to-date
information on Groomers Helper® privacy policies can be
obtained from our Chief Privacy Officer (see contact information under
Section 8).
SECTION 8: Groomers
Helper® Responds On A Timely Basis To Requests About Your Personal
Information Which Groomers Helper® Possesses Or Controls
We
will generally make available to you any Personal Information that we
have collected about you, utilized or disclosed, upon your written
request, to the extent permitted or required by law. We will make such
information available to you in a form that is generally understandable,
including explaining any abbreviations or codes.
You can at any time, challenge the accuracy or completeness of the Personal Information we have which is related to you. Where we validate your identity, and you successfully demonstrate the inaccuracy or incompleteness of your Personal Information, we will amend the Personal Information as required. Where appropriate, we will transmit the amended information to third parties having access to your Personal Information.
We will attempt to respond to each of your written requests not later than thirty (30) days after receipt of such requests. We will advise you in writing if we cannot meet your requests within this time limit. You have the right to make a complaint to the federal Privacy Commissioner in respect of this time limit.
We will not assess any costs to you for access to your Personal Information or to our Privacy Policies or Practices without first providing you with an estimate of the approximate costs, if any. We may request that you provide sufficient identification to permit access to the existence, use or disclosure of your Personal Information. Any such information shall be used only for this purpose.
All comments, questions, concerns or complaints regarding your Personal Information or our Privacy Policy and Practices, should be forwarded to our Chief Privacy Officer as follows:
BY MAIL
Attn: Chief Privacy Officer
Groomers Helper
8510 Ventnor Ave
Margate, NJ 08402
United States
BY E-MAIL
eberger@groomershelper.com
Chief Privacy Officer
Notifications will be made when relevant changes are made to this Privacy Policy.
Last revised: July 27, 2017